RETURN & REFUND POLICY
We're a small and dedicated team that does everything from cutting your fabric, to managing the website, sourcing new products for your projects, labelling each and every sample by hand, creating content on social media to spike your curiosity, preparing and sending packages, down to writing the text you're reading right now.
While we hope that every purchase meets your expectations, we know sometimes it won't. We take your comments & recommendations very seriously and we do our best to make you happy. In case you're not, here are your options:
Fabrics, trims, special orders, and anything cut to size are NOT returnable or exchangeable. All our fabrics are checked individually before they are packaged and sent out to you.
Buttons, zippers, yarns, accessories or anything sold as a whole item may be exchanged or returned for full store credit excluding shipping fees.
Claims/exchanges related to defaults or damage MUST be made within 14 working days of the original shipping date.
Items returned to us in unsellable condition will not be refunded. All promotional items and coupons are not returnable.
Buying fabrics online can be tricky, especially when you are not sure about the colour on the screen or knowledgable about the weight of the fabric you need. However, we have photographed, retouched and calibrated the colour of each fabric to be as close to reality as possible. Unfortunately, some screens can differ and alter the original colour, however we cannot be held responsible for this. Therefore, in case of doubt, we strongly suggest that you purchase a sample to verify the quality, colour, weight and texture before buying the fabric.
RETURNING YOUR PURCHASE
Goods must be returned to us in their original condition. Make sure all goods are in exactly the same condition as you received them, including tags and any attached seals.
Notify us by e-mail firstname.lastname@example.org of your wish to return goods. Be sure to mention the full description (with images if possible), your order number, the reference of the goods and the reason for the return.
We will get back to you and we will thrive to find the best possible solution to resolve the issue.