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DISPATCH & SHIPMENT

DISPATCHING - How and when do we dispatch?
Our small, multitasking and very motivated team of 4 people prepares your orders twice a week on Monday's and Thursday's. Depending on the delivery company you select - see below - delivery times can take anywhere between 1 and 20 working days starting from the moment the package has left our warehouse, so choose wisely!

In the event that we cannot ship your complete order, we will contact you via e-mail or by phone, so make sure that your contact details are correct when you enter them.
Do you have a very urgent package? You can speed up the delivery time by skipping the queue for a surcharge* of 35€ VAT incl. payable in advance. To request this extra service send us an email to hello@thefabricsales.com *conditions apply.
 
SHIPPING - Who, where to, how much and how long does shipping take?
Our dedicated team considers takes into consideration your recommendations and needs. We do our best to provide delivery options that reach as many geographical locations as possible and meet your budgetary needs. We ship to Europe, North America, Africa, Asia, Australia and New Zealand. Shipping costs vary per company and per location and not all companies ship to all countries. Here-below are all the shipping services you can choose from depending on your location, budget and urgency.

Collect in-store only available in Belgium. It's free and takes us 2 working days to process your order. These are prepared on Monday's and Thursday's, and when your order is ready you will receive an email to let you know when you can come and collect. Once you have received our email, your package will be ready in our showroom located 55D Wingepark, 3110 Rotselaar, Belgium. No need to make an appointment, just come freely during our opening hours from Wednesday to Saturday between 10:00 and 12:30 or 13:30 and 17:00.


DHL Express Delivery is a highly reliable international transport service, easy tracking and guarantees fast delivery. Depending on your location and the weight of your package, costs range between 9,95€ and 32,95€. Delivery only takes between 1 and 5 working days from the moment it leaves our warehouse.


Bpost Standard Delivery: For national delivery in Belgium only. It takes 2 to 3 working days once the package has left our warehouse. and costs €5,90. Free Bpost Standard Delivery for orders above €120. 

Bpost Bpack@Bpost: For national delivery in Belgium only. Delivery in your local Bpost office. You will receive an update from Bpost once your order has been ready for collecting and costs €4,90.

Bpost World : For shipping to The Netherlands, Luxembourg and Germany only. Home Delivery and you will receive a track & trace from Bpost so you can easily follow your order. Delivery between 3 and 5 working days once the parcel has left our warehouse. Cost €7,95 for The Netherlands, €8,95 for Germany and €8,30 for Luxembourg. 


Mondial Relay is a remote pick up point service only available in France & Luxemburg. Choose and collect your order in the nearest Mondial Relay pick-up point in your area for a cost of €5,10. Delivery times vary between 7 and 20 working days from the moment your package has left our facility. Due to the huge amount of confusion, lack of communication, loss, returns and very long delivery times, for which we are not responsable, we have recently removed this delivery option for all other countries. We apologise for any inconvenience.

 

LIABILITY 

Shipping companies are third party companies and are not an integral part of The Fabric Sales. We are just the middle man, so once the package has left our warehouse, we are not responsible for any loss, damage or delays in delivery times. In case this happens, you should contact the delivery company directly with your tracking number. As for the prices, we have no influence on delivery charges. These costs are contract based, calculated automatically, non refundable and no profit is made from this service.

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